Do you ship to my country?
Unfortunately, we ship only within the US.
How much is the shipping cost ?
Generally speaking, the total shipping cost will depend on the following factors:
The shipment method you choose (we offer USPS First Class Package: $4.99)
The destination country that the package ships to;
The number of items you order, as well as the total weight and volume (size) of the package.
Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Do your shipping speeds include production time?
Yes, always! Our listed speeds include both the time it takes to print your order and deliver it to you.
Are your shipping times guaranteed?
When you add an item to your cart, you’ll be asked to choose a shipping speed. After that, we’ll show you the promised arrival date for your item – and we stand by that. Bad weather and carrier delays can happen, but if your order doesn’t get there on time and you’re not satisfied, neither are we. Contact us and we’ll make it right.
Which shipping carriers do you use?
We use a variety of shipping carriers, including the United States Postal Service (USPS), UPS and FedEx. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected. However currently, we only use USPS First Class Package as our main shipping method. Any changes will be updated in our Shipping Policy.
How do I find the right size?
Use our Size Guide to find the best size based on your measurements.
For more specific sizing information, please feel free to reach out to our Customer Care Team and we’d be happy to help you find the perfect fit!
Can I cancel or change my order?
Your order can be canceled/changed before it is shipped. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items by following our Return Instructions after you receive it within 30 days upon delivery.
For expedited assistance, please contact our Customer Care Team via Livechat within 3 hours after order was placed.
Will I be charged a customs tax?
Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact our Customer Care Team for further assistance.
What should I do if I never receive my order?
Please verify all of your shipping details were correct. If you find that your details were filled out incorrectly or need further assistance, please contact our Customer Care Team with the order number and we’ll be happy to help.