How long does shipping take?

Once your order is placed, it will leave our warehouse within 2-3 business day (Monday-Friday, excluding public holidays). And will be delivered within 4-8 business days for more information please check out our Shipping Policy.

If my order is delayed, what should I do?

If you didn’t receive your package within the time frame of the shipping method you selected, please feel free to contact our Customer Care Team. We’ll be more than happy to help!

Can I have my order redirected to a different address?

Please note that once your order has been shipped and in transit, we will not be able to update the shipping address.

If the original address is a valid address, the parcel will be delivered there. You can contact your local post office when it arrives there, to see if they are still able to forward the package or redirect it for you.

If the original address is invalid, your package will be undeliverable and returned to our warehouse. You can contact our Customer Care Team with the order number. We’ll be more than happy to help!

What should I do if I never receive my order?

Please verify all of your shipping details were correct. If you find that your details were filled out incorrectly or need further assistance, please contact our Customer Care Team with the order number and we’ll be happy to help.

If an item says it’s sold out online does that mean it’s sold out in the store too?

Not necessarily! There’s a good chance it’s available in our store! We can also ship from our store too! You can call {{phone}} to check and see if the item is still available from our store inventory! 

Do you offer overnight shipping?

Unfortunately at this time we do not. Only standard shipping option no express one.

Can I bring an online order into the store to exchange rather than shipping it back?

Absolutely! We are open Mon-Sat 9am-6pm

How do I track my order?

You can track your order using the tracking link we provided to you or simply email/call us.  Allow several days after purchase for the item to be shipped and for tracking info to be updated.

Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders.  Please be certain before completing the checkout.  If you would like to return your item once you receive it, you can do so in accordance with our Returns & Refunds Policy.

Also, please be sure to enter the correct shipping address.  We are not responsible for items shipped to an incorrect address provided by the purchaser.

I entered the incorrect shipping address by mistake. Can you help?

Please be sure to double check that you have entered the correct shipping address!  We are not responsible for items shipped to an incorrect address provided by the purchaser.