I didn’t receive my order/shipping confirmation email

You should receive an order confirmation email within a few minutes of placing your order, and a shipping confirmation email within 2-3 business days after being processed. The exceptions are orders placed during a weekend, which may not ship until the following Monday.

If you don’t receive either email within those timeframes: 

Start by checking your spam folder.

If you use multiple email addresses, make sure you’re checking the right inbox.

Still nothing? Drop us a message via our official email address: {{support_email}} and let us know and we’ll look into it for you. 

Where is my order?

We get it—not receiving your order on time can be frustrating. So let’s find it.

When your order left our warehouse, you received a shipping confirmation email that included a tracking number with USPS. Click the tracking number for an update of your order status. 

The USPS system can be a bit delayed, so for more up-to-the-minute information, please allow 2-3 business days so that it will be fully updated. 

If your order has been marked as delivered but you still haven’t received it, contact us and we’ll track it down or send a replacement.

Do you ship outside of the United States?

Unfortunately at this time we do not. We hope to offer international shipping in the future.

How do I track my order?

Creating a customer account with us is always a good idea! You can log in and view your orders and tracking numbers at any time. Whether you created an account or checked out as a guest you should’ve received a shipping confirmation email with tracking. If you did not receive it contact us at {{support_email}}.

If I receive the wrong item in my order, or a damaged item do I have to pay to ship it back?

No way! Give our web team a buzz at {{phone}} or email us at {{support_email}} and we will send you a prepaid label to return it to us!

What could cause a delay in my order being shipped to me?

If an item you select is out of stock, we will hold your order and try to contact you via email about selecting a replacement item. 

To avoid delays, returned packages, and/or additional fees, please double check that there are no misspellings and that the correct street number, street name, unit numbers, city, state, zip code, are entered. Packages with incorrect addresses will be rejected by the courier and returned to the sender.

We are not responsible for the shipping cost associated with the returned package. Customers must pay the returned package shipping cost before we can reship the order to the updated address.

If you choose to cancel or return the order, the returned package shipping cost will be deducted from your total refund.

If your order is flagged for fraud, processing will be delayed until we can verify the order is not fraud.

How do I find the right size?

Use our Size Guide to find the best size based on your measurements.

For more specific sizing information, please feel free to reach out to our Customer Care Team and we’d be happy to help you find the perfect fit!

Can I purchase different sizes for tops and bottoms

Yes, you can view separates that you can mix and match here. Although we do also have plenty of cute apparel that are sold in sets, we’re working on developing more mix and match silhouettes, so stay tuned!

How can I find my order information?

You can check from Order Tracking page. You can also review order information in the confirmation email that was sent to you at the time of purchase.

For further assistance, feel free to reach out to our Customer Care Team.

Will I be charged a customs tax?

Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact our Customer Care Team for further assistance.