How do I change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible. If you would like to cancel or make any changes to your order, Please email your request and Order number to {{support_email}}. In the event of a canceled order request, you will receive a refund confirmation email once your order has been canceled.

*Please note: Refund payments may take 7-21 business days depending on your card issuer’s policies.

How do I contact you regarding a business inquiry?

For all business inquiries please contact our business email address at {{support_email}}.

What are the hours for your customer service line?

Our hours for our support line are 9AM to 8PM from Monday to Saturday.

How do I contact you? 

For any general questions or concerns about your order or experience please contact our support email address at {{support_email}}.

Why was my order canceled?

Every order is unique so reasons for cancellations and delays vary. We strive to keep merchandise status up-to-date but occasionally there are situations when an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc.

Your order may have been canceled due to declined by our security verification system. They can be, but not limited to:

-Quantity of items ordered

-The address and telephone number you provided for your credit card account does not match what your bank has on file

-You are shipping your order to an address other than your billing address.

My order was canceled but why were funds still deducted from my bank account?

In the event of your order refunded or canceled, It may take 7-21 business days based on your credit card issuer’s policies for funds to be available back in your account.

There is something missing/ defective/ not what I ordered. What should I do? 

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact us and raise a return request and follow directions as instructed. (Damaged, defective, or incorrect items must be reported within 30 days of delivery. If such items are not reported in a timely fashion, we will not issue store credit. Please email {{support_email}} for assistance.)

Can my order be delivered internationally?

International ordering through execuda.com is currently unavailable while we work on enhancing the international ordering process. International ordering will be available soon. 

Do you ship to APO addresses?

Unfortunately, we do not ship to APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses. However, we DO ship to PO boxes. We’ll be working on military addresses in the near future. 

Can I change my shipping address?

Once an order ships, we can’t make any changes to it, including to the shipping address. 

If you reach out to us via our email address at {{support_email}}, we may be able to cancel your order for you. On Monday to Saturday, orders ship within 2-3 business days of being placed, so we can’t guarantee your order will be canceled.