Refund times and procedures?

After we have received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever the form of payment you used (COD, Credit Card, PayPal where available), the refund procedure will start within 7-21 days from when we were informed of your decision to exercise your right to return the purchased products and once we have checked that the return was carried out in compliance with the above conditions.

What is your satisfaction guarantee?

All of our products are absolutely guaranteed. Every time. Any reason. Or we’ll make it right.

We stand by everything we sell. So if you’re not satisfied with your order for any reason, neither are we. We’ll make it right – please contact us via our official email: {{support_email}} for better assistance. Simple as that.

Will my order arrive in one go?

 It depends on your order. Because we send your products as soon as they’re ready, you might receive items separately. If you don’t see all your products in the first package to arrive, expect another package to come with your remaining product(s). You can email us to get all the information of your tracking numbers.

How will I know if my order has shipped?

We’ll tell you! Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.

Do your shipping speeds include processing time?

No, our listed speeds do not include the time it takes to process your order, normally it takes 2-3 days to process and 4-8 days to deliver, in total it would be 6-12 days for delivery period.

Are the shipping times guaranteed?

When you add an item to your basket, we’ll ask you to choose a shipping speed. We’ll then let you know the estimated arrival date for your item – and that’s something we stand by. Sometimes bad weather or carrier delays can throw a spanner in the works, but if your order doesn’t get to you on time, contact us and we’ll make it right.

Can I order by phone? 

Actually we do not provide ship COD, so it is more convenient for you to order via our website to make the payment online. Then, the answer is “No”; however, we are looking forward to doing that in the near future. 

What if my return doesn’t meet these requirements? 

We’d love to hear more about what’s happening with your item. Drop us an email via our official customer service email which is: {{support_email}}

I live in Puerto Rico. What is the shipping fee and when will I get my order?

The shipping fee is $4.99 everywhere in the USA. You will receive your order 4-8 business days after it finished processing in 2-3 business days. See more in our Shipping Policy. 

How do I contact you? 

For any general questions or concerns about your order or experience please contact our support email address at {{support_email}}