How do I track my order?

Creating a customer account with us is always a good idea! You can log in and view your orders and tracking numbers at any time. Whether you created an account or checked out as a guest you should’ve received a shipping confirmation email with tracking. If you did not receive it contact us at {{support_email}}.

Can I bring an online order into the store to exchange rather than shipping it back?

Absolutely! We are open Mon-Sat 9am-6pm

If I receive the wrong item in my order, or a damaged item do I have to pay to ship it back?

No way! Give our web team a buzz at {{phone}} or email us at {{support_email}} and we will send you a prepaid label to return it to us! 

I entered the incorrect shipping address by mistake. Can you help?

Please be sure to double check that you have entered the correct shipping address!  We are not responsible for items shipped to an incorrect address provided by the purchaser.

How long will it take to get my order once it is shipped?

It depends on where you are, and on the items in your order. Please see the item description for further details.

Once shipped, US orders will take 4-8 business days to arrive. Delivery details will be provided in your confirmation email.

Do you ship outside of the United States?

Unfortunately at this time we do not. We hope to offer international shipping in the future.

How can i contact customer service?

Email us at {{support_email}}. Customer Service will respond to your email as soon as possible. We look forward to hearing from you. 

Is all merchandise new?

All merchandise listed on our site is new, unless a product states in the description that it is pre-owned.

Why Is There A Pending Charge On My Account?

The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. We’ll only charge when the product ships to you.

I can only order one product at a time – is it coming in multiple shipments when i order more than one product? 

Due to the limitation of the shipping service, we have to ship each package individually so each package has to pay for shipping separately.

We’ll send your orders within 3 business days and give you tracking numbers.