What is your return policy?

a. We accept returns on regular priced items. With the purchase of an additional Return Option, we will accept returns on eligible final sale items. All returns need to meet the following requirements:

i. Return is initiated and mailed back by the customer within 30 days of delivery date.

ii. The item(s) is new, unworn, unwashed and in original packaging with tags attached.

The following items are not eligible for returns: intimates/lingerie, swimwear, cosmetics/apothecary, hair items, hats or earrings.

Once the boutique verifies the return, we will process a full refund to the original payment method. Any site credit used on the order will not be restored to your account. For international orders, we will process the refund less the cost of return shipping. All eligible refunds will be issued in United States dollars (USD).

We reserve the right to deny any returns or exchanges that do not meet the above requirements.

Note: We do not accept returns on Sale and Make an Offer items. Exceptions include damaged items or order discrepancies based on size, color and style or items eligible with the purchase of the Return Option. If you would like to return a defective product, you must notify us no later than 14 days after the day your product was shipped. No returns will be accepted if you fail to notify us within the 14 day period or fail to ship the product back to us or the seller (as directed by us) within 30 days after the product was shipped. Store credit will be offered for these items.

What is your exchange policy?

We accept exchanges on regular priced items, depending on inventory availability. If you would like to exchange an item, send an email to {{support_email}}. We will inquire with the boutique about available inventory and arrange shipping if an exchange is possible.

Exchanges must meet the following requirements::

i. Available inventory has been confirmed with the boutique.

ii. Exchange is initiated and mailed back by the customer within 30 days of delivery date.

iii. The item is returned to the boutique within 14 days of the order date. We suggest mailing your package as soon as possible to ensure it gets there on time.

iv. The item(s) is new, unworn, unwashed and in original packaging with tags attached.

v. The following items are not eligible for exchange: intimates/lingerie, swimwear, cosmetics, hair items, hats or earrings.

Due to their discounted nature, we cannot guarantee exchanges on Sale or Make an Offer items. Exchanges are subject to item availability and each boutique’s unique policy. If the necessary size is not available, the item will be considered final sale.

What currency will my credit card be charged?

Note that all charges will be processed in US Dollars and may differ from the amount displayed in your local currency due to the exchange rate. This includes items purchased from boutiques and designers based outside of the United States. Please Contact your bank to learn more about currency exchange rates and fees.

Do you ship to international locations outside of the US?

We do not offer international shipping for now ! We will keep customers posted when there are any new updates.

My size is not available on the site, is it still possible to get the item?

No, unfortunately what you see on the site is all we have. We’re always adding new arrivals though, so be sure to check back and browse often!

Where can I learn more about sizing and fit for a particular product?

There are two options; submit your query directly on the site through any of the feedback sections, or email your query to {{support_email}} and we’ll be happy to help.

I just submitted an order/offer. How long will it take to hear back?

a. Fixed Price: As soon as you hit the ‘Place Order’ button we start processing your order. We work with the boutique/designer to get things ready and will send email confirmation shortly after.

b. Make an Offer: As operation hours vary for the boutiques and designers, we will contact you as soon as an offer has been reviewed and either accepted, rejected, or countered. If you have questions, you can always email {{support_email}} and we’ll be happy to help in any way we can.

Can I cancel or change my order?

Your order can be canceled/changed before it is shipped. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items by following our Return Instructions after you receive it within 30 days upon delivery.

For expedited assistance, please contact our Customer Care Team via Livechat within 3 hours after order was placed.

Are there any coupons or promo codes I can use?

Sign up for our email newsletter and keep an eye out on our homepage as we are always featuring awesome campaigns, some of which do have coupon codes.

You can also check our homepage for the latest deals!

How do I use coupons or gift cards?

To use a coupon code or a gift card, enter it into the “Gift card or coupon” field during checkout and click “Apply.

Please note that each code can only be used once. Discounts cannot be combined with other promotions.