What currency will my credit card be charged?

Note that all charges will be processed in US Dollars and may differ from the amount displayed in your local currency due to the exchange rate. This includes items purchased from boutiques and designers based outside of the United States. Please Contact your bank to learn more about currency exchange rates and fees.

Do you ship to international locations outside of the US?

We do not offer international shipping for now ! We will keep customers posted when there are any new updates.

My size is not available on the site, is it still possible to get the item?

No, unfortunately what you see on the site is all we have. We’re always adding new arrivals though, so be sure to check back and browse often!

Where can I learn more about sizing and fit for a particular product?

There are two options; submit your query directly on the site through any of the feedback sections, or email your query to {{support_email}} and we’ll be happy to help.

I just submitted an order/offer. How long will it take to hear back?

a. Fixed Price: As soon as you hit the ‘Place Order’ button we start processing your order. We work with the boutique/designer to get things ready and will send email confirmation shortly after.

b. Make an Offer: As operation hours vary for the boutiques and designers, we will contact you as soon as an offer has been reviewed and either accepted, rejected, or countered. If you have questions, you can always email {{support_email}} and we’ll be happy to help in any way we can.

What does it mean if I’ve received an email that my order has shipped but the tracking information is still blank?

A few things:

a. Although we begin processing your order as soon as it is placed, it can take a couple of days for the shipment to be processed by the boutique/designer and appear in the tracking system, so make sure to check back during the next business day. If you’re still missing info, please email [email protected] and we’ll be happy to help.

b. We use USPS as our shipping services within the US and Canada so you will also be able to track your packages directly on these sites.

c. In rare instances, it is possible for a package to be delayed as it goes through customs. We aren’t able to access any additional information during the processing period due to security regulations so if that happens, hang tight. Please feel free to email {{support_email}} if you run into this bummer of an issue. We also recommend signing up for updates directly…

Is your store closed?

Our store is now OPEN! Come in, we can’t wait to see you! Our store will be cleaned, our teams will be wearing masks, and we will be practicing social distancing. We will also provide disposable masks and hand sanitizer for you.

How can I place an order?

Always open online

Place your order through our website, {{shop_url}}.

Call or email our dedicated customer service team

{{phone}} {{support_email}} (M-F, 9:30 AM – 5:30 PM est)

We will reply to messages within 2 business days and appreciate your patience during this time.

Contact your local store!

We will send you photos of styles you’d like to try, help with styling, and make recommendations based on your past purchases.

What if my order is delayed?

We will do our best to ship your order in a timely manner but our first priority is the safety of our staff. To ensure that our team is abiding by the guidelines put in place for all essential personnel, it may take longer to process and ship your order.

  • Please allow 4-8 business days for USPS shipping delivery
  • Expedited shipping is not available at this time

How do I change an order before it has shipped?

Please email customer service at {{support_email}} and in the subject line write “CHANGE IN MY ORDER” and be sure to include your order number, first and last name and phone number. We will help you through the process of creating a new order.