Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders.  Please be certain before completing the checkout.  If you would like to return your item once you receive it, you can do so in accordance with our Returns & Refunds Policy.

Also, please be sure to enter the correct shipping address.  We are not responsible for items shipped to an incorrect address provided by the purchaser.

I entered the incorrect shipping address by mistake. Can you help?

Please be sure to double check that you have entered the correct shipping address!  We are not responsible for items shipped to an incorrect address provided by the purchaser.

How can i contact customer service?

Email us at {{support_email}}. Customer Service will respond to your email as soon as possible. We look forward to hearing from you. 

Is all merchandise new?

All merchandise listed on our site is new, unless a product states in the description that it is pre-owned.

How do i check the status of my order?

To check the status of your order, log in to your account and click into your order to see shipment status & tracking details. If you checked out as a guest, you can view your order status by clicking “View Your Order” on either your order confirmation or shipping confirmation emails.

Why Is There A Pending Charge On My Account?

The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. We’ll only charge when the product ships to you.

What Currencies Can I Use ?

There are several currencies available as follows: US dollar.

Is It Safe To Use My Credit Card On The Website ?

Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.

Why Might My Credit Card Be Refused ?

Your credit card may be refused for any of the following reasons:

  1. The card may have expired. Check that your card is still valid.
  2. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  3. You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
  4. Make sure you’re using the latest version of your web browser. Maybe because your browser has some kind of plug-ins installed. Please clear the cookies, restart the browser and then try again.