Where is your store located?

We are in {{shop_state}} on {{address}}.

How long does shipping take?

Once your order is placed, it will leave our warehouse within 2-3 business day (Monday-Friday, excluding public holidays). And will be delivered within 4-8 business days for more information please check out our Shipping Policy.

If my order is delayed, what should I do?

If you didn’t receive your package within the time frame of the shipping method you selected, please feel free to contact our Customer Care Team. We’ll be more than happy to help!

Can I have my order redirected to a different address?(shipped)

Please note that once your order has been shipped and in transit, we will not be able to update the shipping address.

If the original address is a valid address, the parcel will be delivered there. You can contact your local post office when it arrives there, to see if they are still able to forward the package or redirect it for you.

If the original address is invalid, your package will be undeliverable and returned to our warehouse. You can contact our Customer Care Team with the order number. We’ll be more than happy to help!

How do I return an item?

If you are not  satisfied with your purchase, you may request a return within 30 days after receiving your package.

Please contact us at {{support_email}} for the return.

Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to any nearest shipping company. 

Send your return tracking number or a picture of a return receipt to our customer service team.

We will process the return or exchange as soon as we receive your package.

How do I place my order?

Ordering online from us is easy! When viewing an item, simply select the attributes and quantity needed and then click ‘ADD TO CART’/ ‘CHECK OUT’. Once you have your desired items in your Cart, simply click the ‘CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

Do you restock items that are sold out?

Absolutely, we restock most of our items. If you see any items that have not been yet restocked for a long time, simply alert us by emailing us at {{support_email}}.

Any Store Locations ?

We do have both a physical store and an online store, please check out our contact us page for more information.

How Do I Use A Discount Code ?

If you have a discount coupon, when you go to the “check out” page, you may find an option where you need to input the number, that’s how you use it.

Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information ?

Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.

Why Was My Order Canceled ?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.