Is everything true to size?

At Cupshe, we take pride in our dedication to making sure that all of our pieces are true to size. The best way to choose the right size for you is to take your measurements according to our ‘How to Measure’ guide above.

 Can I cancel or change my order?

Your order can be canceled/changed before it is shipped. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items by following our Return Instructions after you receive it within 30 days upon delivery.

For expedited assistance, please contact our Customer Care Team via Livechat within 3 hours after order was placed.

 How do I use coupons or gift cards?

To use a coupon code or a gift card, enter it into the “Gift card or coupon” field during checkout and click “Apply.

Please note that each code can only be used once. Discounts cannot be combined with other promotions.

How can I find my order information?

You can check from Order Tracking page. You can also review order information in the confirmation email that was sent to you at the time of purchase.

For further assistance, feel free to reach out to our Customer Care Team.

Will I be charged a customs tax?

Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact our Customer Care Team for further assistance.

What does one size mean?

One size (OS) means that the item only comes in one size that is made to fit a range of sizes.

How long does shipping take?

Once your order is placed, it will leave our warehouse within 2-3 business day (Monday-Friday, excluding public holidays). And will be delivered within 4-8 business days for more information please check out our Shipping Policy.

If my order is delayed, what should I do?

If you didn’t receive your package within the time frame of the shipping method you selected, please feel free to contact our Customer Care Team. We’ll be more than happy to help!

Can I have my order redirected to a different address?(shipped)

Please note that once your order has been shipped and in transit, we will not be able to update the shipping address.

If the original address is a valid address, the parcel will be delivered there. You can contact your local post office when it arrives there, to see if they are still able to forward the package or redirect it for you.

If the original address is invalid, your package will be undeliverable and returned to our warehouse. You can contact our Customer Care Team with the order number. We’ll be more than happy to help!

Can you deliver to a PO Box?

Yes we do ship to PO Boxes via standard shipping, NOT express shipping. We do not ship to APO/FPO or DPO addresse