Is your store closed?

Our store is now OPEN! Come in, we can’t wait to see you! Our store will be cleaned, our teams will be wearing masks, and we will be practicing social distancing. We will also provide disposable masks and hand sanitizer for you.

How can I place an order?

Always open online

Place your order through our website, {{shop_url}}.

Call or email our dedicated customer service team

{{phone}} {{support_email}} (M-F, 9:30 AM – 5:30 PM est)

We will reply to messages within 2 business days and appreciate your patience during this time.

Contact your local store!

We will send you photos of styles you’d like to try, help with styling, and make recommendations based on your past purchases.

How do I change an order before it has shipped?

Please email customer service at {{support_email}} and in the subject line write “CHANGE IN MY ORDER” and be sure to include your order number, first and last name and phone number. We will help you through the process of creating a new order.

How secure is my personal information?

Your personal information will definitely be secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.

For more information please have a look at part – Privacy Notice at the bottom of the website.

How will I know that my order is placed successfully?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.

What if I make a mistake in my order?

Please contact us at {{support_email}} and we will work to correct the problem as soon as possible. 

How much is the shipping cost ? 

Generally speaking, the total shipping cost will depend on the following factors: 

The shipment method you choose (we offer USPS First Class Package: $4.99)

The destination country that the package ships to;

The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Do you accept returns?

We gladly accept returns for unused conditions with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.

Do you ship internationally?

Unfortunately, currently we are shipping within the US only.