Where is my order shipped from?

All items are shipped from the US. Items are shipped from our location in {{shop_state}}, as well as from our warehouse locations within other areas of the United States.

How much is the shipping fee?

US ORDERS

For all orders, shipping rates start at $4.99 and are dependent on product selection and number of items ordered.

Please note that items from your order may ship separately.

INTERNATIONAL ORDERS

Currently we are not shipping outside the US.

When will my order ship?

Order processing on most items will take 2-8 business days. Allow 2-3 days for processing the order before shipment.

(If you are in a hurry just message us in the chat to inquire about shipping timeframes. We can let you know if the items you’re interested in will ship quickly or if they’ll take a little longer.)

Pre-order and Special Order items ship in 3-4 weeks.  When your item(s) ship, we will notify you with the tracking number.

How long will it take to get my order once it is shipped?

It depends on where you are, and on the items in your order. Please see the item description for further details.

Once shipped, US orders will take 4-8 business days to arrive. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use USPS for domestic delivery.  If you need expedited shipping, just message us.  When available,  we can adjust your order to accommodate fees for a shipping upgrade.

How do I track my order?

You can track your order using the tracking link we provided to you or simply email/call us.  Allow several days after purchase for the item to be shipped and for tracking info to be updated.

Where is my order confirmation or tracking information?

I am not receiving emails.

If you are not receiving emails from us, please check your spam or junk email folder.  Sometimes order confirmation and shipping confirmation emails end up here, which is out of our control.

Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders.  Please be certain before completing the checkout.  If you would like to return your item once you receive it, you can do so in accordance with our Returns & Refunds Policy.

Also, please be sure to enter the correct shipping address.  We are not responsible for items shipped to an incorrect address provided by the purchaser.

I entered the incorrect shipping address by mistake. Can you help?

Please be sure to double check that you have entered the correct shipping address!  We are not responsible for items shipped to an incorrect address provided by the purchaser.