What is the status of my order?

You will receive an order confirmation via email after your order is placed. You will then receive an email with the tracking number once the order ships. If items are shipped separately, you will receive an email with a tracking number for each shipment. Tracking numbers can also be found by logging into your account or checking our Order Status page. From there you can click the tracking number for progress of your shipment. Please note tracking numbers may take one business day to update with the shipping partner.

How do I change an order before it has shipped?

Please email customer service at {{support_email}} and in the subject line write “CHANGE IN MY ORDER” and be sure to include your order number, first and last name and phone number. We will help you through the process of creating a new order.

What happens if an item from my order is out of stock?

If an item from your order is out of stock you will receive an email notification. We apologize for any inconvenience this may cause.

Sell Out ? What If The Item I’m Interested In Is No Longer Available In My Size ?

New items can be sold out rather quickly, but we may get more soon!

Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.

What Should I Do If The Size On The Tag Is Different From What I Ordered ?

The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don’t fit you well, you could definitely return them. (Please check our return policy)

Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?

The camera’s perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep it. We will give you a promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter.

Any Store Locations ?

We do have both a physical store and an online store, please check out our contact us page for more information.

How Do I Use A Discount Code ?

If you have a discount coupon, when you go to the “check out” page, you may find an option where you need to input the number, that’s how you use it.

Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information ?

Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.

Why Was My Order Canceled ?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.