Can I exchange it for a different size/ item? 

Yes, we do accept exchanges. If you find it not working right for you we can exchange it for you if the size/item you requested is available, you can email us for more detailed information. 

Can my order be delivered internationally?

International ordering through {{shop_url}} is currently unavailable while we work on enhancing the international ordering process. International ordering will be available soon. 

How do I contact you? 

For any general questions or concerns about your order or experience please contact our support email address at {{support_email}}.

What are the hours for your customer service line?

Our hours for our support line are 9AM to 8PM from Monday to Saturday. 

How do I contact you regarding a business inquiry?

For all business inquiries please contact our business email address at {{support_email}}.

How do I change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible. If you would like to cancel or make any changes to your order, Please email your request and Order number to {{support_email}}. In the event of a canceled order request, you will receive a refund confirmation email once your order has been canceled.

*Please note: Refund payments may take 7-21 business days depending on your card issuer’s policies.

Can I arrange for my own courier or shipping provider to deliver my order?

We’re sorry, but because of our production process, we can’t accept special shipping requests.

Can I order by phone? 

Actually we do not provide ship COD, so it is more convenient for you to order via our website to make the payment online. Then, the answer is “No”; however, we are looking forward to doing that in the near future. 

Are there conditions for returns and exchanges?

Yes. We’ll need your items to be unwashed and unworn, with the hangtag still attached. And don’t forget your proof of purchase.