Can I arrange for my own courier or shipping provider to deliver my order?

We’re sorry, but because of our production process, we can’t accept special shipping requests.

Can I order by phone? 

Actually we do not provide ship COD, so it is more convenient for you to order via our website to make the payment online. Then, the answer is “No”; however, we are looking forward to doing that in the near future. 

Are there conditions for returns and exchanges?

Yes. We’ll need your items to be unwashed and unworn, with the hangtag still attached. And don’t forget your proof of purchase. 

We’ll need to request for your return authorization within 30 days of receiving your order. For more information please see our Returns & Refunds policy. 

What if my return doesn’t meet these requirements? 

We’d love to hear more about what’s happening with your item. Drop us an email via our official customer service email which is: {{support_email}}

I live in Puerto Rico. What is the shipping fee and when will I get my order?

The shipping fee is $4.99 everywhere in the USA. You will receive your order 4-8 business days after it finished processing in 2-3 business days. See more in our Shipping Policy. 

What do I do if my tracking says my order has been delivered and I have not received my package?

Oh no! Please CONTACT US within 30 days of the delivery date so we can investigate further.

How do I contact you? 

For any general questions or concerns about your order or experience please contact our support email address at {{support_email}}.

What are the hours for your customer service line?

Our hours for our support line are 9AM to 8PM from Monday to Saturday. 

How do I contact you regarding a business inquiry?

For all business inquiries please contact our business email address at {{support_email}}.

How do I change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible. If you would like to cancel or make any changes to your order, Please email your request and Order number to {{support_email}}. In the event of a canceled order request, you will receive a refund confirmation email once your order has been canceled.

*Please note: Refund payments may take 7-21 business days depending on your card issuer’s policies.